• CREDIT HOURS: 2
    Course Description

    Based on interpersonal communication research and conflict resolution theory, the course offers the foundations of effective communication techniques for staff who work in the healthcare environment. It is designed to promote quality care, effective working relationships, and a positive work environment for service providers in healthcare.

    Teaching Methods include: course content delivered in a text format with illustrations and pictures, assessments and activities.

    Target Audience: This interactive entry level course is designed for all professional levels of staff who work in healthcare, as well as professional guardians, case managers, attorneys, and other responsible parties involved in meeting the needs of individuals in healthcare settings.

    Course Goal: Participants will recognize the knowledge, skills, and attitudes which facilitate communication and resolve conflicts in the healthcare environment.

    Learner Outcomes
    Upon completion of this interactive online course, the Learners will:

    • Be sensitive to their own attitudes while communicating with individuals in the healthcare setting.
    • Identify successful strategies to communicate with residents, including those who are cognitively, visually, and/or hearing impaired.
    • Learn to observe and listen effectively while relating to how others perceive our behaviors.


    Click here for information about the Course Instructor.

  • COURSE HOURS: 1
    Course Description

    Based on interpersonal communication research and conflict resolution theory, the course offers the foundations of effective communication techniques for staff who work in the long-term care environment. It is designed to promote quality care, effective working relationships, and a positive work environment for service providers in home health, nursing homes, skilled nursing facilities, assisted living facilities, and group homes.

    Teaching Methods include: course content delivered in a text format with illustrations and pictures, assessments and activities.

    Target Audience: This interactive entry level course is designed for all professional levels of staff who work in a Long Term Care setting, as well as professional guardians, case managers, attorneys, and other responsible parties involved in meeting the needs of individuals in long term care settings.

    Course Goal: Participants will acquire the knowledge, skills, and attitudes which facilitate interpersonal communication and resolve conflicts with individuals and groups in the long term care environment.

    Learner Outcomes
    Upon completion of this interactive online course, the Learners will:

    • Be sensitive to their own attitudes while communicating with individuals in the Long Term Care setting.
    • Identify strategies to improve communication with families, visitors, guardians, and other parties within the healthcare facility.
    • Learn ways to more effectively communicate with co-workers and client representatives to assure that the needs of the patient are being met.

  • COURSE HOURS: 3
    Course Description

    This course is designed to introduce health care practitioners to the principles and application of Evidence-Based Practice (EBP).

    This course is the first in a series and will cover the basic techniques used to apply research evidence to everyday clinical decision making. These principles and skills will allow the student to apply current best practice evidence immediately and improve clinical decision making and clinical practice. The course will incorporate self-guided text lectures, demonstrations, practice assignments, and a final exam is to be completed at the conclusion of the course.

    This course is designed for learners who are Beginners or are Advanced Beginners in using EBP principles.

    Teaching methods for this course will incorporate self-guided text lectures, demonstrations, practice assignments, and a final exam is to be completed at the conclusion of the course.

    Course Goal: To be able to critically analyze research literature to enhance clinical decision making

    Upon completion of this interactive online course, the learner will be able to:

    • Define the 5 Steps of EBP

    • Describe the keys of EBP in clinical decision making

    • Describe steps in applying principles of EBP to clinical decision making

    • Identify and construct a clinical question using the PICO method

    • Identify available electronic databases to review research

    • Perform basic interpretation of research results to answer clinical questions





  • COURSE HOURS: 2
    Course Description

    This course is designed to expand on the basic knowledge of the application of Evidence-Based Practice (EBP).

    It is the second in a series and will cover the techniques used to critically appraise research evidence in the form of meta-analysis and systematic review articles. These principles and skills will allow the student to apply current best practice evidence immediately and improve clinical decision making and clinical practice.

    This course is designed for learners who are Beginners or are Advanced Beginners in using EBP principles.

    Teaching methods for this course will incorporate self-guided text lectures, demonstrations, practice assignments, and a final exam is to be completed at the conclusion of the course.

    Course Goal: To be able to critically analyze literature that examines evidence in the form of meta-analysis and systematic review to enhance clinical decision making.

    Upon completion of this interactive online course, the learner will be able to:

    • Define & Identify meta-analysis and systematic review articles
    • Identify important components of these types of articles
    • Identify, calculate and interpret statistical measures to determine strength of evidence
    • Perform basic interpretation of research results to answer clinical question



  • COURSE HOURS: 3

    Course Description
    This course is designed to expand on the basic knowledge of the application of Evidence-Based Practice (EBP).

    This course is the third in a series and will cover the techniques used to critically appraise research evidence in the form of articles reporting

    • intervention or treatment technique research,
    • diagnosis or testing technique research,
    • prognosis or risk research and
    • harm or etiology research.
    These principles and skills will allow the student to apply current best practice evidence immediately and improve clinical decision making and clinical practice.

    Course Goal: To be able to critically analyze literature that examines interventions or treatment techniques to enhance clinical decision making.

    Upon completion of this interactive online course, the learner will be able to:

    • List the 4 research techniques used to study interventions and treatments
    • Identify the common research techniques used to study diagnostic procedures or tests
    • List the common research techniques used to study prognosis or risk of a disease or condition
    • Identify 3 common research techniques used to study harm or etiology of a disease or condition
    • Identify Key components of articles used to support evidence
    • Identify a basic interpretation of research results to answer clinical question

    Teaching methods:
    The course will incorporate self-guided text lectures, demonstrations, practice assignments, discussion boards and a final exam is to be completed at the conclusion of the course.

    E-mail correspondence with the instructor is encouraged but not required. This course is designed for learners who are Beginners or are Advanced Beginners in using EBP principles.

  • CREDIT HOURS: 2

    Why should someone do business with YOU?
    WHO do you want to attract to your practice?

    How would you answer these 2 critical questions? This information-packed course was designed for therapists who understand business development is critical for practice survival. Participants will learn how to generate a company marketing message called a You/Who to attract the kind of business they want. A well-crafted You/Who answers the 2 critical questions above. We provide the essential information you need in order to customize your own marketing message.

    Answering these questions will be the most important part of your business development efforts. If you are not able to clearly state your You/Who, the people you meet won't recognize their opportunity and certainly will not know whom to send your way.

    This course will cover:

    • Definition and benefits of a You/Who
    • How to customize your own You/Who
    • Introducing prospects and referral sources to your You/Who

    This interactive course is presented by The Flourishing Company, LLC, a professional development firm dedicated to changing the way you experience work. It provides essential tips and strategies to assist the clinic owner in taking your practice building efforts to the next level. It provides necessary skills and tips for you to craft and practice delivering a marketing message that will lead to increased referrals and business. The importance of the You/Who is to make it easy for your prospect to understand what you do, so they can easily refer business to you.

    Topics include: Defining what a You/Who is and why it is important, learning how to personalize your own You/Who, and using the You/Who to increase business and solicit more effective referrals. Participants who faithfully practice the lessons will be able to speak comfortably and professionally about their practices in a way that will lead to increased business.

    Teaching Methods: Course content is delivered in a text format with case examples, pictures and graphics, references, resources and web links provided. You also have the opportunity for email interaction with the course instructor and fellow course participants. Throughout the course, you will be asked to complete several engaging assignments designed to help you practice each skill introduced throughout the course. At the conclusion of the course, there is a Final Exam which requires a minimum passing score of 80%.

    This course, Honing Your Message - Clarifying Your You/Who, is the final installment of a 3-part series entitled I Hate to Sell designed to help you grow your practice. The entire series is presented in 3 parts, with each section building upon information learned in previous sections. Part 1 lays the foundation for making contacts through networking, and Part 2 introduces fundamental business development skills. Together, they prepare you to continue to Part 3, Honing Your Message - Clarifying Your You/Who. We strongly advise you to take these courses in the order presented, but it is not required.

    Course Goal: Participants will learn to craft and practice delivering a marketing message called a YOU/WHO, which will lead to increased referrals and business.

    Learner Outcomes:

    Upon completion of this interactive online course, you will be able to:

    • Define You/Who
    • State the benefits of having a You/Who
    • Customize your own You/Who
    • Practice using your You/Who to increase business
    • Use your You/Who to solicit more effective referrals

    Click here for information about the Course Instructors


  • CREDIT HOURS: 9

    Staff attitudes and communication techniques directly affect resident care and the living and working environment of the long-term care community. This course offers the foundations of effective communication and attitudes required, as well as suggestions and strategies for all staff working with residents. Teaching Methods include: course content delivered in a text format, activities, supporting materials such as PowerPoint slides and pictures, as well as email to class and instructor.

    The Midterm and Final Exams must meet a passing score of 80%.

    Course Goal: This interactive entry level course is designed for all para and professional levels of staff who work in the Long Term Care setting. Participants will recognize the importance of effective communication skills and stellar attitudes in the delivery of health care services within this environment.

    Learner Outcomes

    Upon completion of this interactive online course, the Learner will be able to:

    • Be sensitive to one's own attitudes while communicating with individuals in the Long Term Care setting
    • Develop existing skills, as well as learn new, more effective methods of communication
    • Explore ways to effectively deal with residents and staff who are from different ethnic backgrounds
    • Identify strategies to establish communication channels between caregivers and residents who are suffering with dementia, facing death and/or having difficulties in adjusting to the facility
    • Identify strategies to improve communication among staff members and families within the healthcare facility


  • CREDIT HOURS: 5

    Are things at work good enough but not great? Is your career managing you instead of the other way around? Have you lost your passion for what you do?

    If you found yourself nodding your head as you read the questions above, you may have allowed your career to progress in ways you would never allow a project to progress — passively, haphazardly, ignoring the consequences as if you had no control. This course will help you:
    • Understand what you want to be different
    • Make the most of where you are, and
    • Prepare for where you want to go

    This information-packed course is presented by The Flourishing Company, LLC, a professional development firm dedicated to changing the way you experience work. Teaching Methods include: Course content delivered in a text format with pictures, graphics, references and resources provided. You also have the opportunity for email interaction with the course instructor and fellow course participants. Throughout the course, you will be asked to complete several engaging assignments designed to help you deeply process the information presented. At the conclusion of the course, there is a Final Exam which requires a minimum passing score of 80%.

    In America, we have a strong bias toward action: what have you done for me lately? What will you do for me tomorrow? In some ways, our national wealth is a result of our drive to accomplish.

    But as someone once said, you can have the best ladder in the world, but if it’s up against the wrong wall, it won’t lead you where you want to go. For example, if you become fed up and quit your job, there is a good chance you will find similar problems at your next job. But if you take the time to figure out what is causing you to be fed up and what you want to be different, you are likely to find a better solution either in your new position or in your current one.

    The importance of determining the right wall and then climbing it are the crux of the three steps of The Flourishing Process™ and their order: clarity, choice and action. This course provides a step-by-step instructional for applying The Flourishing ProcessTM to the decision making process, as well as specific reflection questions and exercises to help you find balance and happiness in your career and in your life.

    Course Goal: This course offers proven strategies for clarifying personal job requirements and taking steps to achieve them. Students will learn a structure for evaluating and addressing their situations and tools for overcoming common hurdles.

    Upon completion of this interactive online course, the Learner will be able to:
    • Define personal career requirements
    • Use customized tools to evaluate where they are and what they want to be different
    • Create a personal plan for achieving these requirements


  • CREDIT HOURS: 2

    Being creative can be easier than you think. If you surround yourself with the right people and resources, you can be creative, too! You don’t have to reinvent the wheel, but you do need to know where to find a wheel that already works. This course will give you some tools to help you do just that.

    This interactive course was intended for any individual interested in becoming more creative, if even to establish the illusion of such. More often than not, “the usual” becomes mundane and ceases to be effective. The information in this course will show you how to make simple, yet powerful changes, benefiting you and your clients, residents and/or patients.

    We provide specific and detailed activity ideas you can start using immediately, and we describe in-house and community resources, publications and web sites to further enhance your program. Also provided are ways to expand and improve upon your current activities/programs to make them even better.

    While much of the information in this course refers to the use of creativity within activities and/or Therapeutic Recreation, there is benefit in the course for any profession and any population. Particularly if you’ve held the same position for many years, and others have come and gone, you may be missing out on some very valuable tools.

    The participant will be provided with information about:
    • Creativity
    • Creating a creative environment
    • Expanding your creative tools
    • And, most importantly, how to think outside the box!

    Teaching Methods:
    This course is provided using text, pictures, activities and live web links. E-mail correspondence with the instructor is encouraged but not required. There is one final exam, with the expectation of an 80% score to receive credit for the course.

    COURSE GOAL: Participants in this course will gain the ability to think 'outside the box' in order to expand their creativity when preparing and implementing daily facility programs.

    Upon completion of this interactive online course, the Learner will be able to:
    • Identify talents and interests for themselves and/or their staff
    • Identify a variety of creative resources
    • Apply specific methods in order to think outside the box
    • Identify unused facility resources
    • Identify unutilized community resources
    • Apply new thinking processes to program planning